Chatbots vs. Voicebots: SpeechTEK 2017 Sunrise Session
As usual, the deck is after the jump! :) #VUI #CUI #Chatbots #SpeechTEK #Presentations
One Great Thing You Absolutely Must Do for Your VUI, part 3
Let’s say you’re already doing all of those great things we discussed in parts 1 and 2. You’ve considered the context of the caller and...
One Great Thing You Absolutely Must Do for Your VUI, part 2
In part 1 we talked about understanding customer mindset in a self-service customer care setting and how considering mindset can lead to...
One Great Thing You Absolutely Must Do For Your VUI
(Apologies for the Buzzfeed-like title.) Let’s jump right in and give away the secret, because there really is no secret. The one great...
10 Tips for Making Complicated Things Simple (Big D 2016)
It was another awesome year and another great BigD Conference! The deck is after the jump. :) #DesignThinking #Presentations
Finally! My deck from from UXPA 2016
I had a great time and I hope everyone enjoyed it. For some reason the slideshow doesn't seem to display directly on the summary page of...
A Few Thoughts on Facilitating the Stanford Design Thinking Crash Course
Over the weekend I facilitated the Stanford Design Thinking Crash Course as part of World Information Architecture Day 2016 in Dallas. ...
Voice Recognition and Natural Language: Dallas Tech Fest 2016
Deck is after the jump! #Presentations #CUI #VoiceRecogntion #NL #VUI
VUI Design Topic: More on Prosody
Let’s talk about pauses. Pauses determine how fast or slow your system will be perceived. One thing to keep in mind is that people in...
VUI Design Topic: Prosody
First of all, what is prosody? Prosody: the rhythm and pattern of sounds of poetry and language (Merriam-Webster) So when we’re talking...