SpeechTEK 2017 Writeup
Spring 2017 brought another successful SpeechTEK back to Washington DC, although we were (yet again) too late to see the famous cherry...
Chatbots vs. Voicebots: SpeechTEK 2017 Sunrise Session
As usual, the deck is after the jump! :) #VUI #CUI #Chatbots #SpeechTEK #Presentations
One Great Thing You Absolutely Must Do for Your VUI, part 3
Let’s say you’re already doing all of those great things we discussed in parts 1 and 2. You’ve considered the context of the caller and...
One Great Thing You Absolutely Must Do for Your VUI, part 2
In part 1 we talked about understanding customer mindset in a self-service customer care setting and how considering mindset can lead to...
One Great Thing You Absolutely Must Do For Your VUI
(Apologies for the Buzzfeed-like title.) Let’s jump right in and give away the secret, because there really is no secret. The one great...