SpeechTEK 2018Bottom Line: (1) Most technical SpeechTEK conference ever! (2) Consequently - it was very useful to me as a professional (and...
Attending SpeechTEK? I have a deal for you!So I'm pretty excited about this year's SpeechTEK Conference. I'm speaking at two sessions. My first one, "Power Users of Voice: Voice...
Jared Spool is Not a Fan of NPSMetrics, metrics, metrics. I've been working in the call center space for a number of years. If there's one thing that call centers do a...
Time for Avaya ENGAGE!I'm really looking forward to Avaya ENGAGE this year! We'll be helping out at a session on Customer Journey Mapping today at 5pm with...
Awesome Customer Experience: Tom Thumb Grocery DeliveryPeople, gather around and let me tell you why Tom Thumb delivery customer experience, although basic and non-flashy, completely kicks...
Car Wink: Fun New Voice Device, But…So I saw an ad on Facebook for this new Kickstarter. It’s called Car Wink. The concept’s pretty cool. It’s basically a tiny LED screen to...