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SpeechTEK 2018
Bottom Line: (1) Most technical SpeechTEK conference ever! (2) Consequently - it was very useful to me as a professional (and...
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Crispin Reedy
Conversational / Voice Design, User Experience, Usability, Design for AI
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Attending SpeechTEK? I have a deal for you!
So I'm pretty excited about this year's SpeechTEK Conference. I'm speaking at two sessions. My first one, "Power Users of Voice: Voice...
Jared Spool is Not a Fan of NPS
Metrics, metrics, metrics. I've been working in the call center space for a number of years. If there's one thing that call centers do a...
Time for Avaya ENGAGE!
I'm really looking forward to Avaya ENGAGE this year! We'll be helping out at a session on Customer Journey Mapping today at 5pm with...
Awesome Customer Experience: Tom Thumb Grocery Delivery
People, gather around and let me tell you why Tom Thumb delivery customer experience, although basic and non-flashy, completely kicks...
Car Wink: Fun New Voice Device, But…
So I saw an ad on Facebook for this new Kickstarter. It’s called Car Wink. The concept’s pretty cool. It’s basically a tiny LED screen to...
Wanna learn VUI design?
You're in luck! I'm going to do a beta test of my new Voice User Interface Design class I am working on. I'm looking for about 10 people...
Amazon’s Echo Look: Cool, or Not Cool?
Disclaimer: This opinion is personal and in no way represents my employer. :) So I haven’t written much lately because, well, busy....
Upcoming Webinar: Conversational User Interfaces: Past and Future
I'm excited to be a part of UXPA's series of webinars this year! Topic: How can chatbots learn from existing VUI design? What makes these...
SpeechTEK 2017 Writeup
Spring 2017 brought another successful SpeechTEK back to Washington DC, although we were (yet again) too late to see the famous cherry...
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