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VUI Design: Four Cardinal Sins
Here are the following items which I can say unequivocally that you should never, ever, ever do. “Our menu options have changed.” The...
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Crispin Reedy
Conversational / Voice Design, User Experience, Usability, Design for AI
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Going Solo: Design and Productivity Tips for the Team of One (Big D 2015)
Because when your main coworkers are small and furry you need a lot of game to keep you sane. Deck is after the jump! #Design...
Speech TEK 2015: Service Design and the Omnichannel Experience
Deck is after the jump! #VUI #ServiceDesign #Omnichannel #DesignThinking #SpeechTEK #Presentations
Design Thinking Comes of Age
This article from Harvard Business Review has so many good quotes that I couldn't resist posting it and commenting on it. The gist of the...
SpeechTEK 2015 Recap
First of all, the big news. SpeechTEK is moving to DC! It’ll be held in May, on the week before Memorial Day weekend. This will...
VUI Design: Personas
In everyday usage, a persona is a character played by an actor. When we bring this term into the UX world, the most common meaning is a...
VUI Design: Prompts vs. Text to Speech
Text-to-speech is everywhere these days, for example, the iPhone’s Siri, or Amazon’s Echo. Yet, many IVR (interactive voice response)...
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