January - 2018

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Time for Avaya ENGAGE!

I'm really looking forward to Avaya ENGAGE this year! We'll be helping out at a session on Customer Journey Mapping today at 5pm with...

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Once posts are published, you’ll see them here.

SpeechTEK 2018

Attending SpeechTEK? I have a deal for you!

Jared Spool is Not a Fan of NPS

Time for Avaya ENGAGE!

Awesome Customer Experience: Tom Thumb Grocery Delivery

Car Wink: Fun New Voice Device, But…

Wanna learn VUI design?

Amazon’s Echo Look: Cool, or Not Cool?

Upcoming Webinar: Conversational User Interfaces: Past and Future

SpeechTEK 2017 Writeup

Crispin Reedy
Conversational / Voice Design, User Experience, Usability, Design for AI