Attending SpeechTEK? I have a deal for you!
So I'm pretty excited about this year's SpeechTEK Conference. I'm speaking at two sessions. My first one, "Power Users of Voice: Voice...
Jared Spool is Not a Fan of NPS
Metrics, metrics, metrics. I've been working in the call center space for a number of years. If there's one thing that call centers do a...