February - 2018

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Attending SpeechTEK? I have a deal for you!

So I'm pretty excited about this year's SpeechTEK Conference. I'm speaking at two sessions. My first one, "Power Users of Voice: Voice...

Jared Spool is Not a Fan of NPS

Metrics, metrics, metrics. I've been working in the call center space for a number of years. If there's one thing that call centers do a...

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SpeechTEK 2018

Attending SpeechTEK? I have a deal for you!

Jared Spool is Not a Fan of NPS

Time for Avaya ENGAGE!

Awesome Customer Experience: Tom Thumb Grocery Delivery

Car Wink: Fun New Voice Device, But…

Wanna learn VUI design?

Amazon’s Echo Look: Cool, or Not Cool?

Upcoming Webinar: Conversational User Interfaces: Past and Future

SpeechTEK 2017 Writeup

Crispin Reedy
Conversational / Voice Design, User Experience, Usability, Design for AI