Here are the following items which I can say unequivocally that you should never, ever, ever do. “Our menu options have changed.” The problem is that enterprises put this prompt in their system and leave it there for six months. You may, in fact, use this prompt if (and only if) the following conditions apply: (1) You have a high volume of repeat callers, and by repeat callers I mean people who call back every week. (2) Your menu options have changed dramatically, not just a

Because when your main coworkers are small and furry you need a lot of game to keep you sane. Deck is after the jump! #Design #Productivity #Presentations

Deck is after the jump! #VUI #ServiceDesign #Omnichannel #DesignThinking #SpeechTEK #Presentations