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Upcoming Webinar: Conversational User Interfaces: Past and Future
I'm excited to be a part of UXPA's series of webinars this year! Topic: How can chatbots learn from existing VUI design? What makes these...
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Crispin Reedy
Conversational / Voice Design, User Experience, Usability, Design for AI
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SpeechTEK 2017 Writeup
Spring 2017 brought another successful SpeechTEK back to Washington DC, although we were (yet again) too late to see the famous cherry...
Chatbots vs. Voicebots: SpeechTEK 2017 Sunrise Session
As usual, the deck is after the jump! :) #VUI #CUI #Chatbots #SpeechTEK #Presentations
One Great Thing You Absolutely Must Do for Your VUI, part 3
Let’s say you’re already doing all of those great things we discussed in parts 1 and 2. You’ve considered the context of the caller and...
One Great Thing You Absolutely Must Do for Your VUI, part 2
In part 1 we talked about understanding customer mindset in a self-service customer care setting and how considering mindset can lead to...
One Great Thing You Absolutely Must Do For Your VUI
(Apologies for the Buzzfeed-like title.) Let’s jump right in and give away the secret, because there really is no secret. The one great...
Voice Recognition and Natural Language: Dallas Tech Fest 2016
Deck is after the jump! #Presentations #CUI #VoiceRecogntion #NL #VUI
VUI Design Topic: More on Prosody
Let’s talk about pauses. Pauses determine how fast or slow your system will be perceived. One thing to keep in mind is that people in...
VUI Design Topic: Prosody
First of all, what is prosody? Prosody: the rhythm and pattern of sounds of poetry and language (Merriam-Webster) So when we’re talking...
VUI Design: Four Cardinal Sins
Here are the following items which I can say unequivocally that you should never, ever, ever do. “Our menu options have changed.” The...
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