Upcoming Webinar: Conversational User Interfaces: Past and FutureI'm excited to be a part of UXPA's series of webinars this year! Topic: How can chatbots learn from existing VUI design? What makes these...
SpeechTEK 2017 WriteupSpring 2017 brought another successful SpeechTEK back to Washington DC, although we were (yet again) too late to see the famous cherry...
Chatbots vs. Voicebots: SpeechTEK 2017 Sunrise SessionAs usual, the deck is after the jump! :) #VUI #CUI #Chatbots #SpeechTEK #Presentations
One Great Thing You Absolutely Must Do for Your VUI, part 3Let’s say you’re already doing all of those great things we discussed in parts 1 and 2. You’ve considered the context of the caller and...
One Great Thing You Absolutely Must Do for Your VUI, part 2In part 1 we talked about understanding customer mindset in a self-service customer care setting and how considering mindset can lead to...
One Great Thing You Absolutely Must Do For Your VUI(Apologies for the Buzzfeed-like title.) Let’s jump right in and give away the secret, because there really is no secret. The one great...