One Great Thing You Absolutely Must Do for Your VUI, part 3Let’s say you’re already doing all of those great things we discussed in parts 1 and 2. You’ve considered the context of the caller and...
One Great Thing You Absolutely Must Do for Your VUI, part 2In part 1 we talked about understanding customer mindset in a self-service customer care setting and how considering mindset can lead to...
One Great Thing You Absolutely Must Do For Your VUI(Apologies for the Buzzfeed-like title.) Let’s jump right in and give away the secret, because there really is no secret. The one great...
VUI Design Topic: More on ProsodyLet’s talk about pauses. Pauses determine how fast or slow your system will be perceived. One thing to keep in mind is that people in...
VUI Design Topic: ProsodyFirst of all, what is prosody? Prosody: the rhythm and pattern of sounds of poetry and language (Merriam-Webster) So when we’re talking...
VUI Design: Four Cardinal SinsHere are the following items which I can say unequivocally that you should never, ever, ever do. “Our menu options have changed.” The...