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One Great Thing You Absolutely Must Do for Your VUI, part 3
Let’s say you’re already doing all of those great things we discussed in parts 1 and 2. You’ve considered the context of the caller and the mindset. You’ve implemented ways to keep your caller’s experience seamless- you’ve got automated payments and other behind-the-scenes processes in place to keep things humming along and proactive notifications are already handing common patterns in your customer interactions. But, there comes the day when your customer is going to have a