Crispin Reedy
Conversational / Voice Design, User Experience, Usability, Design for AI
SMU Conversational UX Spring 2019 Resources
CLASS DOWNLOADS
BOOKS:
-
Cathy Pearl, Designing Voice User Interfaces
-
Dr. Clifford Nass, Wired for Speech
He did a lot of the key research that most VUI design is built around. The book is a quick read and very interesting.
-
Roberto Pieraccini, The Voice in the Machine: Building Computers that Understand Speech
This is a great introduction to the technology and background of speech recognition.
VIDEOS:
-
Open the Pod Bay Doors, Siri! - Roberto Pieraccini
Roberto's 2013 talk to the International Computer Science Institute, Berkley, about the state of Speech Recognition. A bit out of date but still a good introduction.
-
Why AI is the New Electricity - Andrew Ng
This is a really good general explanation of AI- very much a must-watch. Except I believe for everywhere that he says "Product Managers" he should be saying "Designers" and "UX Researchers." :)
-
GPU vs. CPU - Mythbusters Demo
ARTICLES / SITES:
-
IBM Conversational UX Design Home Page (Dr. Robert Moore)
-
Amy and Andrew X.ai "Conversational AI Assistants"
-
Botnerds - Types of Bots: An Overview
-
Google Design - The UX of AI
-
UX Collective - AI and the future of UX
- World Economic Forum, Oct. 21, 2016. Top 9 Ethical issues in Artificial Intelligence
-
Dr. Richard Young, Wayne State University, Research and articles on driving and speech user interface
-
AVIXD Journal, Summer 2017 - A Review of Speech Technologies in the Automobile
-
-
Tanya Lewis, Live Science, Feb. 19, 2015. Rise of the Fembots: Why Artificial Intelligence Is Often Female
-
Mark Zuckerberg, Blog, Dec. 9, 2016. "Building Jarvis"
-
Quartz Obsession: Earcons. Nov. 16, 2017.
-
Rowan Trollope, Medium, Nov. 29, 2017. "Seven Things You Didn't Know about Wake Words"
-
Taylor Martin, CNET, Jan. 29, 2018. 50 Most Useful Alexa Skills
-
Dawn Papandrea, NewsCred, Sept. 5, 2017. 10 Examples of Content Marketing with Amazon Alexa
-
Mariana Lin, The Paris Review, May 2, 2018. "How to Write Personalities for the AI Around Us"
Interesting think piece! Big-picture stuff.
-
David Carnoy, CNET, April 16, 2018. "Some Amazon products now tell you why they're 'Choice'"
-
Search Engine Journal, February 14, 2017. "The Complete Guide to Amazon Alexa SEO"
-
"TEFL Express" Article: Discourse Markers in Spoken English
-
Dawn Papandrea, NewsCred, Sept. 5 2017. "10 Examples of Content Marketing with Amazon Alexa"
-
Stephen Harrison, Salon, Nov. 26, 2017. "Don't Call It 'Siri:' Why the wake word should be 'computer'"
-
Ben Sauer, Chatbots Magazine, Feb. 23, 2017. "STFU: Test Your Voice App Idea in Less Than An Hour" (This is the one with the "Saywizard" testing tool)
-
David Carnoy, CNet, April 16, 2018. "Some Amazon Products Now Tell You Why They're 'Choice'"
-
Robyn Johnson, Search Engine Journal, Feb. 14, 2017. "The Complete Guide to Amazon Alexa SEO"
-
UX Thinking for Kids - a great general purpose resource for UX and UI!
PROFESSIONAL ORGANIZATIONS AND CONFERENCES:
-
Association for Voice Interaction Design (AVIxD)
-
Sign up for free monthly virtual Brown Bags and Discussion Roundtables on Eventbrite
-
TOOLS / RESOURCES:
-
EchoSim Alexa Skill Testing Tool - Simulated Alexa
-
Amazon Lex - Chatbot / NLU
-
IBM Watson Conversation Service - Chatbot / NLU
-
Google's Dialog Flow - Chatbot / NLU
-
Wit.ai - Chatbot / NLU
-
Course: Andrew Ng, Neural Networks and Deep Learning on Coursera
The entire course is very technical, but the intro is good (and free)
- VUID Toolkit (Phil Shinn) - This is free, and browser-based
- Convergys's Pathmaker Express VUI Design Visio Plug-In (Only for Visio)
- Card Sorting - OptimalWorkshop.com