SMU Conversational UX Spring 2019 Resources

CLASS DOWNLOADS

BOOKS:

Cathy Pearl, Designing Voice User Interfaces

Dr. Clifford Nass, Wired for Speech

He did a lot of the key research that most VUI design is built around. The book is a quick read and very interesting.

Roberto Pieraccini, The Voice in the Machine: Building Computers that Understand Speech

This is a great introduction to the technology and background of speech recognition.

VIDEOS:

Open the Pod Bay Doors, Siri! - Roberto Pieraccini

Roberto's 2013 talk to the International Computer Science Institute, Berkley, about the state of Speech Recognition. A bit out of date but still a good introduction.

Why AI is the New Electricity - Andrew Ng

This is a really good general explanation of AI- very much a must-watch. Except I believe for everywhere that he says "Product Managers" he should be saying "Designers" and "UX Researchers." :)

GPU vs. CPU - Mythbusters Demo

The Psychology Behind the World’s Most Recognizable Sounds - Wired.com

Demo: Google Duplex, Google IO 2018

ARTICLES / SITES:

Speech Technology Magazine

Chatbots Magazine

IBM Conversational UX Design Home Page (Dr. Robert Moore)

Amy and Andrew X.ai "Conversational AI Assistants"

Botnerds - Types of Bots: An Overview

Google Design - The UX of AI

UX Collective - AI and the future of UX

World Economic Forum, Oct. 21, 2016. Top 9 Ethical issues in Artificial Intelligence

Dr. Richard Young, Wayne State University, Research and articles on driving and speech user interface
- AVIXD Journal, Summer 2017 - A Review of Speech Technologies in the Automobile

Tanya Lewis, Live Science, Feb. 19, 2015. Rise of the Fembots: Why Artificial Intelligence Is Often Female

Mark Zuckerberg, Blog, Dec. 9, 2016. "Building Jarvis"

Quartz Obsession: Earcons. Nov. 16, 2017.

Rowan Trollope, Medium, Nov. 29, 2017. "Seven Things You Didn't Know about Wake Words"

Taylor Martin, CNET, Jan. 29, 2018. 50 Most Useful Alexa Skills

Dawn Papandrea, NewsCred, Sept. 5, 2017. 10 Examples of Content Marketing with Amazon Alexa

Mariana Lin, The Paris Review, May 2, 2018. "How to Write Personalities for the AI Around Us"

Interesting think piece! Big-picture stuff.

David Carnoy, CNET, April 16, 2018. "Some Amazon products now tell you why they're 'Choice'"

Search Engine Journal, February 14, 2017. "The Complete Guide to Amazon Alexa SEO"

"TEFL Express" Article: Discourse Markers in Spoken English

Dawn Papandrea, NewsCred, Sept. 5 2017. "10 Examples of Content Marketing with Amazon Alexa"

Stephen Harrison, Salon, Nov. 26, 2017. "Don't Call It 'Siri:' Why the wake word should be 'computer'"

Ben Sauer, Chatbots Magazine, Feb. 23, 2017. "STFU: Test Your Voice App Idea in Less Than An Hour" (This is the one with the "Saywizard" testing tool)