Crispin Reedy
Conversational / Voice Design, User Experience, Usability, Design for AI
SMU Conversational UX Spring 2019 Resources
CLASS DOWNLOADS
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BOOKS:
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Cathy Pearl, Designing Voice User Interfaces
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Dr. Clifford Nass, Wired for Speech
He did a lot of the key research that most VUI design is built around. The book is a quick read and very interesting.
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Roberto Pieraccini, The Voice in the Machine: Building Computers that Understand Speech
This is a great introduction to the technology and background of speech recognition.
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VIDEOS:
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Open the Pod Bay Doors, Siri! - Roberto Pieraccini
Roberto's 2013 talk to the International Computer Science Institute, Berkley, about the state of Speech Recognition. A bit out of date but still a good introduction.
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Why AI is the New Electricity - Andrew Ng
This is a really good general explanation of AI- very much a must-watch. Except I believe for everywhere that he says "Product Managers" he should be saying "Designers" and "UX Researchers." :)
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GPU vs. CPU - Mythbusters Demo
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ARTICLES / SITES:
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IBM Conversational UX Design Home Page (Dr. Robert Moore)
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Amy and Andrew X.ai "Conversational AI Assistants"
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Botnerds - Types of Bots: An Overview
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Google Design - The UX of AI
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UX Collective - AI and the future of UX
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- World Economic Forum, Oct. 21, 2016. Top 9 Ethical issues in Artificial Intelligence
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Dr. Richard Young, Wayne State University, Research and articles on driving and speech user interface
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AVIXD Journal, Summer 2017 - A Review of Speech Technologies in the Automobile
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Tanya Lewis, Live Science, Feb. 19, 2015. Rise of the Fembots: Why Artificial Intelligence Is Often Female
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Mark Zuckerberg, Blog, Dec. 9, 2016. "Building Jarvis"
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Quartz Obsession: Earcons. Nov. 16, 2017.
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Rowan Trollope, Medium, Nov. 29, 2017. "Seven Things You Didn't Know about Wake Words"
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Taylor Martin, CNET, Jan. 29, 2018. 50 Most Useful Alexa Skills
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Dawn Papandrea, NewsCred, Sept. 5, 2017. 10 Examples of Content Marketing with Amazon Alexa
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Mariana Lin, The Paris Review, May 2, 2018. "How to Write Personalities for the AI Around Us"
Interesting think piece! Big-picture stuff.
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David Carnoy, CNET, April 16, 2018. "Some Amazon products now tell you why they're 'Choice'"
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Search Engine Journal, February 14, 2017. "The Complete Guide to Amazon Alexa SEO"
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"TEFL Express" Article: Discourse Markers in Spoken English
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Dawn Papandrea, NewsCred, Sept. 5 2017. "10 Examples of Content Marketing with Amazon Alexa"
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Stephen Harrison, Salon, Nov. 26, 2017. "Don't Call It 'Siri:' Why the wake word should be 'computer'"
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Ben Sauer, Chatbots Magazine, Feb. 23, 2017. "STFU: Test Your Voice App Idea in Less Than An Hour" (This is the one with the "Saywizard" testing tool)
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David Carnoy, CNet, April 16, 2018. "Some Amazon Products Now Tell You Why They're 'Choice'"
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Robyn Johnson, Search Engine Journal, Feb. 14, 2017. "The Complete Guide to Amazon Alexa SEO"
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UX Thinking for Kids - a great general purpose resource for UX and UI!
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PROFESSIONAL ORGANIZATIONS AND CONFERENCES:
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Association for Voice Interaction Design (AVIxD)
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Sign up for free monthly virtual Brown Bags and Discussion Roundtables on Eventbrite
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TOOLS / RESOURCES:
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EchoSim Alexa Skill Testing Tool - Simulated Alexa
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Amazon Lex - Chatbot / NLU
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IBM Watson Conversation Service - Chatbot / NLU
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Google's Dialog Flow - Chatbot / NLU
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Wit.ai - Chatbot / NLU
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Course: Andrew Ng, Neural Networks and Deep Learning on Coursera
The entire course is very technical, but the intro is good (and free)
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- VUID Toolkit (Phil Shinn) - This is free, and browser-based
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- Convergys's Pathmaker Express VUI Design Visio Plug-In (Only for Visio)
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- Card Sorting - OptimalWorkshop.com