Health Care Appointment Management
PROBLEM STATEMENT: Acme Health Care has put out a request for proposal for a new project. They want to create a new, fresh, modern patient experience... call it "Siri for Healthcare." They are looking for a way to have great cross-channel customer experiences.
Their initial challenge lies in the appointment management area. They receive many phone calls from patients and their families who need to make, reschedule, and cancel appointments. Reminding patients of their appointments is also a key business driver, as missed appointments are costly. As part of the RPF, we're creating a demonstration app for them that will meet this key need -- as well as proposing other concepts outside of this demonstration.