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Conversational Sketches

Concept #1:
This is our core challenge - making a new appointment over the phone using conversational speech.   The start of the interaction uses an open-ended prompt which can accept a wide variety of input. This interaction would be designed and developed based on actual user input at this prompt, and would use intelligent fallback strategies for unexpected speech.

Sure.  I just need to get you logged in.  What’s your birthdate?

Thanks for calling Acme Health.  If this is an emergency, please hang up and dial 911.  <pause> Otherwise, how can I help you today?

I’m calling to make an appointment with my primary care physician.

January 2, 1966

And the last four digits of your social?

1235

Yes

Yes, the 4:30 is good.

Yes, that's great

No, that's all

Ok, you're logged in.  I've got your primary care physician down as Dr. Douglas Ross, is that right?

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Context from start of call

Let me just check on the next available appointments.  I have some tomorrow, at 10, 2 and 4:30.  Do any of those work?

Alright.  I’ve got you down for tomorrow, that’s Tuesday, January 15th, at 4:30 pm.   Does that all sound good?

Okay, I’ll send a reminder text to the number you’ve got on file.  Anything else I can help you with today?

Thanks for calling Acme Health!  Goodbye!

Okay, I’ll send a reminder text to the number you’ve got on file.  Anything else I can help you with today?

Okay, I’ll send a reminder text to the number you’ve got on file.  Anything else I can help you with today?

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