Please reload

August 31, 2015

This article from Harvard Business Review has so many good quotes that I couldn't resist posting it and commenting on it. The gist of the article is that design thinking is becoming increasingly important to large organizations (I couldn't agree more).  Just a few choi...

August 4, 2015

In everyday usage, a persona is a character played by an actor. When we bring this term into the UX world, the most common meaning is a fictional character who represents a customer. This fictional person is based on demographic and psychological characteristics which...

July 25, 2015

Text-to-speech is everywhere these days, for example, the iPhone’s Siri, or Amazon’s Echo.  Yet, many IVR (interactive voice response) systems still rely on a human voice talent to actually sit down in a studio and read your prompts into a microphone. So, why haven’t m...

Please reload

Featured Posts

I'm busy working on my blog posts. Watch this space!

Please reload

Recent Posts

April 27, 2018

January 29, 2018

November 29, 2017

Please reload

Please reload