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April 29, 2017

Spring 2017 brought another successful SpeechTEK back to Washington DC, although we were (yet again) too late to see the famous cherry blossoms. (Hint hint: Make next year’s conference a bit earlier!).

But, beautiful blossoms aside, if you couldn’t attend, there were a...

November 13, 2015

Let’s talk about pauses. Pauses determine how fast or slow your system will be perceived. One thing to keep in mind is that people in your business who are familiar with the system, such as your testers, or your business unit, will rapidly learn how to use it and becom...

October 15, 2015

First of all, what is prosody?


Prosody: the rhythm and pattern of sounds of poetry and language (Merriam-Webster)


So when we’re talking about prosody, we’re talking about:

  • How fast or slow the speech is

  • Spaces in between words

  • Intonation (rising, falling,...

September 16, 2015

Here are the following items which I can say unequivocally that you should never, ever, ever do. 


  • “Our menu options have changed.”


The problem is that enterprises put this prompt in their system and leave it there for six months. You may, in fact, use this promp...

September 1, 2015

Because when your main coworkers are small and furry you need a lot of game to keep you sane.  Deck is after the jump!

August 31, 2015

This article from Harvard Business Review has so many good quotes that I couldn't resist posting it and commenting on it. The gist of the article is that design thinking is becoming increasingly important to large organizations (I couldn't agree more).  Just a few choi...

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