I'm a designer. I'm a technologist. I'm interested in language, and in the intersection of people and machines. I'm interested how companies can improve customer experiences, and how they can use design principles, and voice-enabled and AI technologies, to do that.
I'm also interested in the big picture: AI is here, and it is changing everything. How do we, as designers, technologists, and citizens, come to grips with that?
Professional ​
Focus
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Successful, results oriented conversational design / customer experience professional interested in product strategy
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Leader: Conversational Design and Applied Linguistics Team
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Domains including: Travel, hospitality, health care, insurance, financial
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Skills: AI,Conversational Design, Customer Experience Design, Prototyping, Usability Testing, A/B Testing
Selected Talks
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Instructor for SMU-CAPE: AI-Enhanced Workflows, Integrating AI into Your Products, Experience Design for Voice Enabled Devices
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Strategizing Customer Experiences for Speech (SpeechTEK University). SpeechTEK 2018
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Power Users of Voice: Voice in the Home. SpeechTEK 2018.
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Assertive Niceness: How to Turn Around a Toxic Team. Big Design Conference 2017
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Voice User Interface Design: Skills, Actions and the Future. Big Design Conference 2017
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UXPA Webinar: Conversational User Interfaces: Past and Future. 2017
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Adding Visuals to Voice (Panel). SpeechTEK 2017.
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Chatbots vs. Voicebots. SpeechTEK 2017
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Where’s Jarvis? The Future of Voice Recognition and Natural Language Interfaces. UXPA International 2016.
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Top Ten Tips for Making Complicated Things Simple. Big Design Conference 2016.
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Voice Recognition and Natural Language. Dallas Tech Fest 2016.
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Going Solo: Design and Productivity Techniques for the Team of One. Big Design 2015
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Designing Interactions with the Internet of Things (Panel). SpeechTEK 2015
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Service Design and the Omnichannel Experience. SpeechTEK 2015
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Introduction to SpeechTechnologies (SpeechTEK University)
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Documenting Cross Channel Journeys (AVIxD Workshop). SpeechTEK 2014
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Improving Alphanumeric Recognition. SpeechTEK 2013
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Voice Authentication. (AVIxD Workshop) SpeechTEK 2013
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Analytics, Promises and Pitfalls (Panel). SpeechTEK 2012
Work
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Currently: Versay Solutions
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eLoyalty
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SpeechCycle
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Intervoice
Education
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User Experience Certificate, Bentley University
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Certified Usability Analyst, Human Factors International (CUA #2009-2390)
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B.A., Trinity University