Conversational Sketches

Concept #1:
This is our core challenge - making a new appointment over the phone using conversational speech.   The start of the interaction uses an open-ended prompt which can accept a wide variety of input. This interaction would be designed and developed based on actual user input at this prompt, and would use intelligent fallback strategies for unexpected speech.

Sure.  I just need to get you logged in.  What’s your birthdate?

Thanks for calling Acme Health.  If this is an emergency, please hang up and dial 911.  <pause> Otherwise, how can I help you today?

I’m calling to make an appointment with my primary care physician.

January 2, 1966

And the last four digits of your social?

1235

Yes

Yes, the 4:30 is good.

Yes, that's great

No, that's all

Ok, you're logged in.  I've got your primary care physician down as Dr. Douglas Ross, is that right?

Context from start of call

Let me just check on the next available appointments.  I have some tomorrow, at 10, 2 and 4:30.  Do any of those work?

Alright.  I’ve got you down for tomorrow, that’s Tuesday, January 15th, at 4:30 pm.   Does that all sound good?

Okay, I’ll send a reminder text to the number you’ve got on file.  Anything else I can help you with today?

Thanks for calling Acme Health!  Goodbye!

Okay, I’ll send a reminder text to the number you’ve got on file.  Anything else I can help you with today?

Okay, I’ll send a reminder text to the number you’ve got on file.  Anything else I can help you with today?